Shipping & Returns

SHIPPING
On checkout postage and packing will be applied to your order. We deliver worldwide to selected countries. These prices are a guide.

No Tiles UK Europe US AUS/NZ
1 £3.00 £5.00 £8.00 £8.50
2 £4.50 £8.00 £15.00 £15.00
3 £6.50 £11.00 £21.00 £22.00
4 £8.50 £14.00 £27.00 £28.00
5 £10.30 £44.00 £74.50 £86.50
6 £10.30 £48.00 £77.50 £90.00
7 £10.30 £50.00 £80.50 £93.50
8 £10.30 £53.00 £83.50 £97.00
9 £14.00 £56.00 £86.50 £100.50
10 £14.00 £59.00 £89.50 £104.00

LARGE ORDERS or an INTERNATIONAL DELIVERY
Please email us if you'd like to place an order, we can offer more competitive rates and different postage options.

HOW TO ORDER TILES FOR BATHROOMS AND KITCHENS
A sample tile can be purchased in the shop. When you are ready to order your tiles send a message, email or phone. Once payment is made your order will join the queue. We aim to post orders within 28 days. For customers requiring bespoke tiles the timescales are longer, up to six weeks, because the tiles are handmade to order.

DELIVERY
You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

REFUNDS
We make sure that every item is in described condition before being dispatched to you.

However, if the item is damaged during delivery, you are entitled to cancel your order and return the goods within 7 working days for a full refund, excluding the cost of delivery.

You can do this by contacting us by email or telephone within 2 working days of receiving the item and quoting the order number supplied to you.

Your refund will be paid within 30 days.

You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

COMPLAINTS PROCEDURE
In the event of any problem with our service, products or delivery please email details of the same to mail@williammorristiles.co.uk. We will respond within 5 working days.
If you are still not satisfied please contact Nina Necak directly on 07719 - 871 419.